Warranty Policy

Warranty and Returns

Except where required by law, ALOGIC does not offer refunds or exchanges for change of mind. Please choose carefully before completing your purchase.

Products purchased directly from ALOGIC are protected by a two-year warranty (unless otherwise specified).

Terms, conditions and additional details can be found below:

Disclaimers

ALOGIC products purchased from third party retailers and distributors can only be returned to that retailer at the retailer’s discretion. 

ALOGIC’s Returns and Warranty policies are offered in additional to any rights which you may have under federal, state or local law.

Making a Claim

To make a warranty claim or initiate a return for products purchased directly from ALOGIC, contact us on +61 3 9121 0423 or email support.nz@alogic.co

Two Year Warranty

In the event that a defect, malfunction or failure occurs or is discovered within two years (unless otherwise stated on product page) of purchase, ALOGIC will repair or replace, at its discretion, the products which in the reasonable judgment of ALOGIC are deemed defective.

ALOGIC does not warrant its products from defects or damages arising from misuse, abuse, alteration, or normal wear and tear. Incompatibilities between ALOGIC products and third-party devices do not fall under the scope of this warranty and any refunds, replacements or exchanges related to incompatibility are issued at ALOGIC’s own discretion.

To initiate a warranty claim, please contact us on +61 1300 760 989 or  email support.nz@alogic.co, with the following information ready:

• Your contact details
• The part number (also known as item code) of your ALOGIC product
• A detailed description of the problem and images to support your claim
• If you have spoken to us before, your case number

Additional information pertaining to our warranty:

• Proof of the original purchase, including date of purchase, is required for the use of this warranty.
• ALOGIC will cover the costs of return shipping for defective items under warranty. The customer may be held liable for these costs if the item is judged by ALOGIC not to be defective in the claimed manner or that the sender has otherwise misrepresented the product’s condition.
• It does not extend to any damage caused to a non-ALOGIC product through this product’s use.
• Any change to the warranty term is at the discretion of ALOGIC. Some products have a different warranty period – this is stated on the product page and replaces the standard two year warranty.

Limitation of Liability

In no event shall the liability of ALOGIC and its affiliated companies (or their officers, directors, employees or agents) for any damages (whether direct or indirect, special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business, or any pecuniary loss, arising out of or related to the use of the product exceed the actual price paid for the product.

If you need any further assistance please feel free to contact us on support.nz@alogic.co