Installing our macOS drivers for Clarity Pro Touch

What is USB-C and why should you care?_1

With 10-points of precision multi-touch, Clarity Pro Touch lets you interact with your Apple computer in whole new ways. Unfortunately, macOS requires a little extra software to realise this potential.

You’ve unboxed your brand-new Clarity Pro Touch – you hook it all up to your MacBook and discover that… the touch isn’t working great. Your taps might even be registering on the wrong screen.

Thankfully, there’s an easy way to fix things: installing our Clarity Pro Touch drivers for macOS.

Now, because we have to give the software permission to read and modify your inputs, the drivers require some extra permissions. This makes the installation a little more complicated than usual, so we’ve put together an easy-to-follow guide to help you install them.

Download the Files

Drivers: Click Here

Clarity Pro Touch Configuration File: Click Here

Install the Drivers

1. Double click on Clarity Pro Touch macOS drivers.dmg. It will open up a new window with the program to install the drivers. Double click on Install UPDD (Universal Pointer Device Driver).

2. Follow the Installer’s instructions, entering your password when prompted.
3. When you see this pop-up, hit “Open System Settings” and “Allow” UPDD permission to use Accessibility features.
You will be prompted for your password a couple more times, as different parts of the driver ask for permission to control touch input.

Configure the drivers for Clarity Pro Touch

4. After the drivers are installed click on the “UPDD Console/Daemon” icon in your menu bar and select “Identify”

One of your screens will turn white, with a target in the middle. If that screen is Clarity Pro Touch, touch the target until it turns blue, then remove your finger.

If it’s another screen, click “next” until the target moves to Clarity Pro Touch.

5. Once that’s done, it’s time to load our settings for Clarity Pro Touch into the Drivers’ customisation panel

Open “Console” from the UPDD Daemon icon in your Mac’s menu bar.

6. Click Advanced -> Tools -> Import settings. Select the “Clarity Pro Touch.txt” you downloaded above (or click here to download).

Configure Pinch to Zoom

To activate “pinch to zoom”, click on the UPDD Commander icon in your Mac’s menu and change the following setting:

And that’s it, Clarity Pro Touch’s features have been fully unlocked for your Apple computer, including the ability to use an ALOGIC Active Stylus Pen (and some other Microsoft Pen Protocol (MPP) compatible styluses) for input.

Additional information for using UPDD:

Configuring Custom Controls:

With UPDD Commander, you can change what different touch gestures do – either on a program-by-program basis, or for the entire operating system.

To change a gesture, simply select the program you wish the gesture to apply to on the left, find the gesture you want and change the “action” on the right.

With the Plus symbol at the bottom of the program list, you can add additional programs. Some custom configurations for popular programs are included, such as Photoshop and Ableton Live.

Troubleshooting UPDD:

If you encounter issues with UPDD, we first recommend going into your System Settings -> Privacy & Security -> Accessibility menu and make sure that permissions are enabled for all UPDD components.

A component lacking the required permission is the #1 cause of issues we’ve encountered.

Because it requires low-level system access and unusual permissions, UPDD can be a complex program to resolve issues in.

We have found it is often quicker to reinstall the drivers if you encounter issues, such as UPDD reporting “No devices connected” when Clarity Pro Touch is connected.

To uninstall UPDD, you have to use the “UPDD Uninstall” program in the your system-level “Applications” folder.

In order to access this, open Finder and hit CMD+SHIFT+G. This will open a menu – type “/Applications” and hit enter. The folder that opens will have a folder called “Utilities” – UPDD uninstall will be there.

After you’ve run the uninstaller, restart your computer and reinstall them following the above steps.

If your issue persists, we recommend checking the driver’s extensive documentation here: or contacting us via email:


Reading next

Ingram Micro Roadshow Showcase New Zealand 2019 Recap_1
(macOS) Updating your Clarity Max Pro and Max Touch’s Firmware

Leave a comment

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.